Returns & Exchanges
Ready to Ship pieces may be exchanged within 7 days of delivery. Made-to-order and custom-size ensembles are cut for you, and are final sale.
7-Day Exchange
Ready to Ship pieces may be exchanged within 7 days of delivery.
Tags Intact
Pieces must be unworn, unwashed, and in original packaging with tags.
Custom Is Final
Made-to-order and custom-size ensembles are cut for you and cannot be returned.
Refund Window
Where a refund applies, it is issued in 7–10 business days of receipt.
Ready to Ship Pieces
Eligible for exchange within 7 days of delivery, provided the piece is unworn, unwashed and in its original packaging with tags intact. Please register the request promptly so we can reserve an exchange size for you.
Made-to-Order & Customised Pieces
As these pieces are cut and finished specifically for you, they are final sale and not eligible for exchange or return. We recommend a complimentary video consultation if you have any fit questions before ordering.
How to Request an Exchange
Contact our support team with your order number within the eligibility window. Our styling desk will guide you through size or style exchange options and share a prepaid pickup where available.
Refunds
Where applicable, refunds are processed to the original payment method within 7–10 business days of the returned piece being received and inspected. Shipping on the original order is not refunded on complimentary deliveries.
Unsure about fit?
Book a complimentary video consult or write to us before you order a custom piece.